Your Questions, Answered
Explore the most common questions from our community and learn how Quotex works from the ground up.
General Questions
What exactly is Quotex?
Quotex is a digital trading platform designed for fast execution, intuitive navigation, and a smooth trading experience. It supports multiple asset categories and is ideal for both new and seasoned traders looking for a modern interface.
Which markets can I trade on the platform?
Quotex provides access to forex pairs, global indices, digital assets, popular cryptocurrencies, and select commodities. The available instruments vary based on region and trading hours.
Does Quotex offer a mobile app?
Yes — the Quotex mobile app is available for both iOS and Android. The app mirrors the web platform experience, allowing you to trade, monitor charts, and manage your account from anywhere.
How does trading work on Quotex?
To place a trade, simply choose an asset, set the investment amount, pick an expiration time, and forecast whether the price will rise or fall. Your result is determined when the timer reaches zero.
When is trading available?
The platform operates 24/7. Standard markets have fixed opening times during weekdays, but cryptocurrency and OTC assets are available at any time — including weekends.
Does Quotex support signals or automated tools?
Built-in signals and indicators are available to help guide your trading choices. Third-party bots, however, are discouraged because they may violate platform rules and compromise account security.
How are profit percentages determined?
Payouts vary depending on overall market conditions, liquidity, and the time of day. Quotex automatically updates payout rates so traders always see the current percentage before placing a trade.
Does Quotex provide learning materials?
Yes! Our platform includes tutorials, strategy guides, blog articles, and a beginner-friendly demo account to help you sharpen your trading skills.
Is Quotex a regulated platform?
Quotex is operated by ON SPOT LLC GROUP. We follow strict operational and security standards and comply with all applicable industry requirements and internal regulations.
Why should I choose Quotex over other platforms?
Traders choose Quotex for its simplicity, high-speed execution, minimal deposit requirements, transparent conditions, clean interface, and consistently competitive payout rates.
Financial Questions
What is the minimum amount I can deposit?
The minimum deposit is usually $10, making it easy for anyone to begin trading without a large upfront investment.
Which payment options are supported?
You can fund your account using bank cards, e-wallet systems, and multiple cryptocurrencies. Available options depend on your region.
How fast are deposits credited?
Most deposits appear instantly. Crypto transactions may take a few confirmations, but they usually process quickly.
Does Quotex charge fees for deposits?
No deposit fees are charged by Quotex, though your bank or wallet provider may apply its own charges externally.
How do I take out my earnings?
Simply open the withdrawal section, choose a method, and submit your request. Funds are sent using the same method that was used to deposit whenever possible.
What is the smallest amount I can withdraw?
Withdrawals start at $10 for most methods. For crypto, the minimum may vary depending on blockchain network fees.
Are any withdrawal fees applied?
Quotex charges no internal withdrawal fees. External providers may apply conversion or handling charges.
How long do withdrawals typically take?
Withdrawals are reviewed quickly, often within a few hours. However, bank processing times may extend the transfer to 1–5 business days.
Can I cash out bonus funds?
Bonus amounts cannot be withdrawn directly, but profits earned from using bonus funds can be withdrawn after completing the required turnover.
Registration & Verification
How do I create a new Quotex account?
Click “Sign Up,” enter your details, choose your account currency, and confirm your email. The process takes under a minute.
Why does Quotex require verification?
Verification protects your funds, prevents misuse, and ensures compliance with international KYC and anti-fraud policies.
What documents must I upload?
You’ll need a valid government-issued ID and a recent document confirming your address, such as a utility bill or bank statement.
How long does verification take?
Most accounts are verified within 24 hours, though peak periods may require additional review time.
What if my verification request is denied?
You’ll receive an email explaining the issue. Usually, resubmitting clearer or updated documents solves the problem.
Can I register more than one account?
No. Each user is allowed a single account to comply with security and fairness policies.
I forgot my password — what now?
Click “Forgot Password” on the login page and follow the instructions emailed to you. You’ll be able to reset it easily.
How can I update my details?
Certain details cannot be changed after registration. For major corrections, please reach out to our support team.
How do I delete my account?
Withdraw your remaining funds and contact support to request closure. They will guide you through the secure process.
Is my data safe with Quotex?
Yes — your data is protected using advanced encryption, strict internal privacy controls, and industry-standard security practices.
Need extra help?
Our dedicated support team is here 24/7 to assist you with anything you need.
Contact Support